If photo is not enough - how can I get more information?
Do not hesitate to contact us and we will send as many photos and videos as we have, or even make a fresh ones if item is on stock.
Can I order another size of the ring or for example another gold color?
We can make any size for you, or make a new jewelry in another gold color or with other gemstone!
Do you have certificates for your jewelry?
Yes we do. Every item has a personal label with all necessary information, and for more expensive jewelry we make special certificates. Diamonds bigger than 0.30 ct usually have certificates, but you can order without, if you want.
How do you ship orders?
Usually we use avia mail with tracking (it takes around 2 weeks) or DPD parcelboxes for Estonia. But DHL services are also available for urgent shipping.
If my order doesn't suit me and I understood it on receiving?
Feel free to contact us, and we will decide what to do. I will offer either another size for example or another style. If nothing will suit you – we will refund money to you.
Can I order a design by photo from internet?
Sure you can! We can either make the same something, or offer you something exclusively drawn for you. Also we can help with searching for your special gemstone.
Can I pay in crypto?
Yes, crypto payments are also available, just contact us.
Can you make an engraving for my gift?
Yes, we can make an engraving of your text or picture.
Do you have any quality guarantee?
Yes. We offer a one year warrantee for our jewelry.
Which countries do you ship to?
We ship anywhere, where Omniva (Estonian Mail) ships. It is almost worldwide. Sometimes it only takes longer time, for example to Mauritus your order will travel for a month. Usually it takes around 10 days to receive.
Do you take jewelry for repair?
We are repairing only our jewelry, and make it for free. But other jewelry we do not take, unfortunately.
Do you accept American Express cards?
Yes, we do. Use Stripe payment system for those payments.
If I need to learn about gemstone treatment - will you tell me?
Yes, we will definitely do. Any information you need – just ask.
Can I pay in parts?
We have two pay-in-parts systems installed: ESTO and LHV, choose more comfortable for you. 3 month part payments and free of additional fees.
Can you advise me something if I can't choose a gift?
I will do my best to find and advise you the ideal gift for your occasion.
Do you produce corporative gifts?
Yes, we can offer for you designing and manufacturing your corporative jewelry, with your logo. In any precious metals.
Can I order platinum jewelry?
Yes, we make platinum jewelry upon order.