Frequently Asked Questions
Have Any Questions?
Please feel free to ask any questions! Here I will answer for the most frequent ones.
Do not hesitate to contact us and we will send as many photos and videos as we have, or even make a fresh ones if item is on stock.
We can make any size for you, or make a new jewelry in another gold color or with other gemstone!
Yes we do. Every item has a personal label with all necessary information, and for more expensive jewelry we make special certificates. Diamonds bigger than 0.30 ct usually have certificates, but you can order without, if you want.
Usually we use avia mail with tracking (it takes around 2 weeks) or DPD parcelboxes for Estonia. But DHL services are also available for urgent shipping.
Feel free to contact us, and we will decide what to do. I will offer either another size for example or another style. If nothing will suit you – we will refund money to you.
You can use them for your future orders here, on Colibri, or on our partner’s web-shop https://pood.webeclipse.ee/
Sure you can! We can either make the same something, or offer you something exclusively drawn for you. Also we can help with searching for your special gemstone.
Yes, crypto payments are also available, just contact us.
Yes, we can make an engraving of your text or picture.
Yes. We offer a one year warrantee for our jewelry.
We ship anywhere , where Omniva (Estonian Mail) ships. It is almost worldwide. Sometimes it only takes longer time, for example to Mauritus your order will travel for a month. Usually it takes around 10 days to receive.
We are repairing only our jewelry, and make it for free. But other jewelry we do not take, unfortunately.
Yes, we do. Use Stripe payment system for those payments.
Yes, we will definitely do. Any information you need – just ask.
We have two pay-in-parts systems installed: ESTO and LHV, choose more comfortable for you. 3 month part payments and free of additional fees.
I will do my best to find and advise you the ideal gift for your occasion.
Yes, we can offer for you designing and manufacturing your corporative jewelry, with your logo. In any precious metals.
Yes, we make platinum jewelry upon order.
